FREQUENTLY ASKED QUESTIONS

Each Momentum Prints order is carefully prepared with attention to detail before shipment.

Estimated delivery:

United States: 7–10 business days
Canada: 10–20 business days

Please note that delivery timelines are estimates and may vary during high-demand periods or due to carrier-related delays.

If you need to make a change, please contact us as soon as possible at support@momentumprints.store.

We'll always do our best to help, but changes or cancellations may not be possible once order processing has begun.

If your item arrives damaged, defective, or incorrect, please email us within 7 days of delivery.

Include your order number, a short description of the issue, and clear photos of the item and packaging when applicable.

Once reviewed, we may offer a replacement, store credit, or a refund depending on the situation.

Because many Momentum Prints pieces are prepared individually with intention and care, we're unable to accept returns or refunds for change of mind or preference-based decisions.

This includes orders placed with the wrong size, color, scent, variant, personalization details, or shipping information entered during checkout.

If your item arrives damaged, defective, or incorrect, please contact us and we'll review the best possible solution for your order.

Yes. Certain products include personalization options.

If personalization is available, you'll see the relevant fields or instructions directly on the product page.

Yes — many Momentum Prints pieces are designed to be meaningful, gift-ready items.

Simply enter the recipient's shipping address during checkout.

We strive to present each piece as accurately as possible. However, slight variations in color may occur due to individual screen settings and lighting conditions.

These subtle differences are natural and do not affect the quality of the product.

Occasional delays may happen due to carrier activity, weather, holidays, or seasonal volume.

If your tracking has not updated for several days, feel free to contact us and we'll be happy to help review it.

We accept major credit cards, debit cards, and secure payment methods available at checkout.

You can reach us at support@momentumprints.store.

Please allow 1–2 business days for a response.